Payment

We accept payment through Paypal. Our website automatically combines multiple item orders into a single shipment and creates a combined invoice with shipping cost to the address that you provide during checkout.

Packing

We do our utmost to pack minerals so that they do not get damaged in transit. All minerals are photographed prior to shipping. Should your minerals arrive in a damaged state please contact us and we will re-imbruse you immediately.

Shipping

Your parcel is shipped within 72 hours from receipt of payment. Delivery usually takes 5 to 10 days. We are not in control of the shipping, but please do not hesitate to contact us, should you feel that delivery is taking too long.

Accuracy

We do our best to accurately capture, classify and document our minerals. We do not process images to an extent where they are no longer realistic. Differences in monitors and ambient light will influence colours and lustre suggested by the photos.

Returns

In the unlikely event that you are not happy with your purchase, kindly return the minerals to us within 14 days of receipt and we will refund the full amount, provided that it is in the same condition as originally supplied to you.

Duties and Taxes

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.

Return Policy

Magma Minerals has a hassle free return policy. If after receiving your purchase you are unhappy for any reason you may return the item within 14 days of receipt for a full refund. Please communicate to us that you are returning an item before shipping. We suggest using a traceable shipping method for returns as we cannot be responsible for any returned items that do not arrive back to us. Please send an email to mineralenmagma@gmail.com informing us of the return. We cannot communicate effectively if we do not know that there is a return coming back to us.